Refund Policy

Refund Policy
Return and Refund Policy of Maison Salvara

At Maison Salvara, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.

No Refund for Sale Items
Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in case of incorrect sizing.

Return Costs
Customers are responsible for shipping costs for returns. Maison Salvara does not reimburse return costs and is not liable for any costs incurred during the return process. See our terms and conditions for all information.

Deadline for Return Notification
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.

Exchanging Sale Products
Sale items cannot be exchanged, even in case of incorrect sizing. Make sure you choose the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process
To initiate a return, send an email to info@maisonsalvara.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper processing of your request.

Conclusion
Maison Salvara does everything possible to ensure customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, you can contact our customer service via info@maisonsalvara.com